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TERMS & CONDITIONS

Welcome to Universe! These Terms & Conditions govern your use of our website, universekeyboard.com, and the purchase of products from our store. By accessing or using our services, you agree to be bound by the following terms.

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1. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.

  • You understand that your content (not including credit card information), may be transferred unencrypted over various networks.

  • Universe is based in Ho Chi Minh City, Vietnam, and all transactions are governed by the laws of the Socialist Republic of Vietnam.

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2. Accuracy of Information

  • We strive to provide the most accurate descriptions and images of our mechanical keyboards, switches, and accessories. However, we do not warrant that product descriptions or other content are 100% accurate, complete, or error-free due to monitor settings or manufacturing variances.

  • Prices for our products are subject to change without notice.

 

3. Orders and Payments

  • All orders are subject to acceptance and availability.

  • We accept various payment methods, including International Credit/Debit Cards and local Vietnamese payment gateways.

  • For international orders, customers are responsible for any import duties, taxes, or customs fees imposed by their home country.

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4. Shipping and Delivery

  • Local Shipping (Vietnam): Orders within Ho Chi Minh City may be eligible for express delivery. Standard domestic shipping typically takes 2–5 business days.

  • International Shipping: Delivery times vary by destination. Universe is not responsible for delays caused by customs clearance processes.

  • Risk of loss and title for items pass to you upon our delivery to the carrier.

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5. Returns and Refunds

  • Please refer to our Refund Policy for detailed information on eligibility and timelines.

  • Generally, customized products (e.g., lubed switches or custom-built keyboards) may have different return conditions due to their personalized nature.

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6. Intellectual Property

  • All content included on this site, such as text, graphics, logos, and images, is the property of Universe and protected by international copyright laws.

  • Use of the "Universe" brand name or logo without written permission is strictly prohibited.

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7. Limitation of Liability

  • Universe shall not be liable for any direct, indirect, or incidental damages resulting from the use or inability to use our products or website.

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8. Contact Information

Questions about the Terms & Conditions should be sent to us at:

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