REFUND POLICY

At Universe, we stand behind the quality of our products. Please read our policy carefully regarding warranties, returns, and refunds for different product categories.

1. Keycaps, Switches, and Accessories

Warranty: We provide a warranty exclusively for Manufacturer Defects.
Exclusions: This warranty does not cover damage caused by user error (e.g., broken stems due to improper installation, lost pieces, or physical damage).
Customer Responsibility: Universe is not responsible and will not offer refunds if the customer orders the wrong product (e.g., incompatible switch types or keycap sets). Please double-check your specifications before purchasing.

2. Keyboards and Kits

Warranty Period: 1 Month from the date of purchase, covering Manufacturer Defects only.
Conditions for Warranty:
- The Warranty Seal (Tem bảo hành) must be intact and untampered with.
- The product must be in its original physical condition.
- Exclusions: We do not warranty products that show signs of physical impact (drops/dents), water damage (spills), or unauthorized disassembly.
Customer Responsibility: Universe is not responsible for incorrect orders placed by the customer (e.g., choosing the wrong layout or connectivity version).

3. General Refund Terms

Manufacturer Defects: If a product is found to have a defect from the factory, please contact us immediately with photo/video evidence for a replacement or repair.
Final Sale: All purchases are considered final. We do not accept returns or refunds for "change of mind" once the product has been dispatched.